You never know when that kind word or smile is going to make someone’s day. You never know when that little spark of an idea that you throw out will grow into a larger fire in a colleague’s mind.
You also never really know how everyday people – working at coffee shops, in healthcare, in banking, as bus drivers, or really any job – make a positive difference toward achieving extraordinary goals. But it happens every day on the street and in the supply chain.
People who manage supply chains and lead global business operations can make a positive impact in the world. For instance, an executive who takes the time to understand the service supply chain of his or her organization can help the company's reverse logistics processes integrate more effectively while making the environment a little greener.
Focusing on your service supply chain, especially if you are an executive, has a major impact on your company’s sustainability through improved reverse logistics. Consider this: a recent survey by the Supply Chain Consortium found that only 40 percent of the respondents had dedicated organizations for service supply chains, and only 38 percent are led by executives with the title of vice president or above.
Clearly, more executive sponsorship here could translate into major benefits for the company’s bottom line, customer service, and sustainability.
Tompkins Associates' experts just reviewed the 2011 priorities for profitable growth in the area of service supply chains. The latest, mid-year updates on this topic are available here.
Did we get it right for 2011? Check out the article to learn more.
GoGoGo!
-- Jim
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Sustainable Business
Service Supply Chain
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