In a recent blog post for Supply Chain Network, Tompkins Associates’ own Logistics Service Provider (LSP) expert Valerie Bonebrake asks the question: Have you fired any customers lately?
She’s not looking to create controversy with her post; she’s suggesting that LSPs make sure that they have quality relationships in place and avoid focusing too much attention on one particular client.
Many client demands throughout the end-to-end supply chain are reasonable, and they sometimes help create a competitive advantage. However, if a client is too demanding and requires over-the-top attention, it may be time to let them go.
Depending on your client base, this concept may make a good addition to your recovery strategy. Learn more about what Valerie has the say at the following link: http://www.supplychainnetwork.com/have-you-fired-any-customers-lately/
Jim
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